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Frequently asked questions

  • How much baggage can I bring?

    The baggage included depends on the airline, the fare, and the route. Check each flight's details during your search to see exactly what your ticket includes.

  • What's the difference between carry-on and checked baggage?

    Carry-on baggage travels with you in the cabin and is usually a small bag plus a personal item. Checked baggage is handed over at the counter and travels in the hold. How many pieces and what size you can bring is set by each airline based on your fare, so check your flight details.

  • What is check-in?

    It's the registration step before your flight. That's where the airline gives you your boarding pass and confirms your seat. You can do it at the airport or online from the airline's website.

  • What documents do I need to travel?

    It depends on your destination and nationality. For domestic flights, a valid government-issued ID is usually enough; for international flights, you normally need a passport and, in some cases, a visa. Always verify your destination's requirements before you travel.

  • Do I need a passport to travel within the country?

    For domestic flights, a valid government-issued photo ID is generally enough. A passport is required mainly for international travel, but we recommend confirming the requirements for your specific route.

  • What is a visa and when do I need one?

    A visa is a permit some countries require to enter their territory. Whether you need one depends on your nationality and destination, so it's worth checking the requirements of the country you're traveling to in advance.

  • What's the difference between a layover and a connection?

    On a layover, the plane makes an intermediate stop and you usually stay on the same flight. On a connection, you change planes to reach your destination. Check your itinerary details to see which one applies to your trip.

  • What does my fare include?

    Each fare includes different things: some only the seat, others add baggage, seat selection, or changes. Before you buy, check the fare details to clearly see what's included.

  • Can I choose my seat?

    In many cases yes, though it depends on the airline and your fare. Some include it at no cost and others offer it as an add-on. You'll be able to see this during your purchase or directly with the airline.

  • How far in advance should I arrive at the airport?

    The recommended time varies by airline and whether your flight is domestic or international. As a general rule, arriving early lets you check in, go through security, and board without rushing. Check your airline's suggested times.